Fulfilment Services

We can except deliveries into our warehouse between the hours of 8am and 12 noon via courier, van, trailer or container and no additional charge will be made for the unloading of pallet deliveries at our premises. Ideally, we would like to be advised of when we are expecting deliveries along with approximate quantities of either boxes or pallets.

With Mercian your products are in safe hands and our I.T system will ensure that your stock is constantly monitored and tracked. We will always know exactly where and how your items are located in our warehouse, your stock levels and when you need to resupply. Inventory reports can be provided on a daily, weekly, monthly or as and when required basis. We will use your existing product codes if applicable so that they are easily identifiable and there are no initial charges for the loading of your data into the system.

The most efficient way for us to receive and process your orders is to integrate your own order system with our stock management system via a bespoke software program, which we will provide. This is compatible with most systems and works by downloading each order in csv format. We will provide all the necessary I.T support in order to ensure a smooth transition from your current way of despatching without affecting your customers. Should a csv file format not be suitable we can receive orders via email. Again, there is no charge for the setting up of the import/export system.

Any orders received by 3pm will be processed and despatched the same day. Despatch will be via the APC Overnight network for parcels and Pallex for palletised delivery.
We will agree a further packing specification with you prior to services commencing. It is very important to us that consignments are packaged securely for transit to avoid possible damage and therefore the utmost care will be taken when providing a pick and pack service.
Included in the price for our fulfilment service will be all packaging and labelling materials including boxes, loose fill, tape and bubble wrap where appropriate.

All products are sent via the APC Overnight network which offers a full range of delivery services are also available in addition to standard next day, which includes pre 9am, pre 10am and pre noon guaranteed.
We will monitor each and every delivery we despatch and where consignments are undelivered owing to premises being closed we will endeavour to rearrange redelivery wherever possible. In the event of a problem arising we will contact you to resolve.

Once your products arrive in our warehouse our own buildings and contents insurance automatically cover them. Once they have been despatched for delivery the cover then transfers to APC Overnight under standard terms and conditions of carriage. Any representative from your company is welcome to visit our premises at any time during operational hours if they wish to view / inspect any stock held.